Return & Refund Policy

We are committed to providing a transparent and customer-friendly return and refund process. Please review the following policy carefully before submitting a return or refund request.

1. Return Period

We accept returns and refund requests within 30 days of delivery .
Items returned after this period may not be eligible for a refund.

2. Eligibility for Returns

Returned items must:

  • Be unused and in original condition

  • Include all original packaging and accessories

  • Match the product originally purchased

This policy applies only to standard products sold on our website. It does not apply to customized, promotional, or non-returnable items, as such products are not offered on our site.

3. Return Fees & Shipping Costs

  • No return handling fee is charged for eligible returns within 30 days.

  • If the return is due to a product quality issue or incorrect item sent, we will cover the return shipping cost .

  • If the return is due to personal reasons (such as ordering the wrong item), the customer is responsible for return shipping costs .

4. How to Request a Return or Refund

To initiate a return or refund, customers must:

  1. Contact our customer support team via email or phone.

  2. Provide the order number and a brief description of the issue.

  3. Wait for confirmation and return instructions before shipping the item.

Returns sent without prior authorization may not be accepted.

5. Return Address Notice

Please do not return items to the original shipping address.
The correct return address will be provided by email after your return request is approved , to ensure proper handling and processing.

6. Refund Processing Time

Once we receive and inspect the returned item:

  • Refunds will be processed within 5–10 business days

  • The refunded amount will be issued to the original payment method

  • Processing times may vary depending on your payment provider

7. Contact Information

If you have any questions regarding returns or refunds, please contact us using at least one of the following methods:

  • Email: service@ujlgtiok.store

  • Phone: +1 (217) 434-9540

  • Address: 449 823 E 15th Ave, Bowling Green, KY 42101, USA